Privacy Policy

Livgenix Pharma Pvt. Ltd. Last Updated: 11 July 2026

1. Introduction

Welcome to Livgenix ("Livgenix," "we," "our," or "us"). This Privacy Policy explains how Livgenix Pharma Pvt. Ltd. collects, uses, discloses, and protects information about visitors and customers ("you") who use our website at www.livgenix.com and any related mobile experience (collectively, the "Platform"), and who purchase or interact with our hair-care and wellness products and services (collectively, the "Services").

This Policy is published in accordance with, among other applicable laws:

• Section 43A of the Information Technology Act, 2000;

• Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"); and

• Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.

By accessing or using the Platform, placing an order, completing our Hair & Wellness Assessment, or otherwise providing us with information, you agree to the collection and use of information as described in this Policy. If you do not agree with this Policy, please do not use the Platform or our Services.

2. Information We Collect

a. Information you provide directly

• Account details: name, email address, phone number, gender, date of birth/age, delivery address.

• Order and payment details: products purchased, order history, billing address, and payment-related information (processed securely by our payment partner, Razorpay — see Section 5).

• Hair & Wellness Assessment responses: information such as hair concerns, hair fall severity, lifestyle habits, stress levels, sleep quality, diet, existing supplement use, and budget preferences, which you voluntarily submit to receive personalised product recommendations.

• Consultation information: if you choose to book a consultation with a Livgenix wellness expert, information shared during that consultation, including any health-related information you disclose.

• Subscription preferences: details related to Subscribe & Save plans, including pause/resume/cancel actions and billing cycles.

• Communications: messages you send us via email, WhatsApp, chat, or customer support, and any reviews or ratings you submit.

b. Information collected automatically

• Device and usage information: IP address, browser type, operating system, pages viewed, and time spent on the Platform.

• Cookies and similar tracking technologies used for site functionality, analytics (e.g., Google Analytics/GA4, Google Tag Manager, Meta Pixel, Microsoft Clarity), and marketing performance.

c. Information from third parties

• Information from our service providers and partners (e.g., delivery confirmation from our logistics partner, payment status from Razorpay) that helps us fulfil and support your order.

3. How We Use Your Information

We use the information we collect to:

1. Process and fulfil your orders, including subscription billing and renewals.

2. Generate personalised product recommendations through our Hair & Wellness Assessment and recommendation engine.

3. Facilitate consultations with Livgenix wellness experts, where requested.

4. Send transactional communications — order confirmations, shipping updates, subscription reminders, and payment notifications — via email and WhatsApp.

5. Send marketing communications, including product updates, promotions, and re-order reminders, where you have not opted out.

6. Operate, maintain, and improve the Platform and our product recommendation rules.

7. Maintain customer records in our CRM for support and relationship management purposes.

8. Detect, investigate, and prevent fraud, abuse, or unauthorised activity.

9. Comply with applicable laws, regulations, and lawful requests from authorities.

We do not use your Hair & Wellness Assessment responses or any consultation information for any purpose other than providing you recommendations, consultations, and related support, unless you separately consent.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how visitors use the Platform, and measure the effectiveness of our marketing. You can control or disable cookies through your browser settings; note that some Platform features may not function properly if cookies are disabled. We honour "Do Not Track" browser signals where technically feasible.

5. How We Share Your Information

We share information only as necessary to operate our business, and always subject to confidentiality and data-protection obligations:

We do not sell your personal information to third parties. We may disclose information where required by law, to enforce our Terms of Service, to protect the rights and safety of Livgenix, our customers, or the public, or in connection with a merger, acquisition, or sale of assets (in which case you will be notified of any change in ownership or use of your personal information).

6. Data Storage and Security

We implement reasonable technical and organisational security measures — including SSL encryption during data transmission, restricted internal access, and regular security review of the Platform — to protect your personal information. All payment transactions are processed through Razorpay's secure gateway; Livgenix does not store your full card or payment credentials on its own servers.

While we take data security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to provide you the Services, maintain your account and order history, and comply with our legal, tax, and accounting obligations. If you request deletion of your data, we will delete or anonymise it, except where we are required or permitted by law to retain it (for example, to resolve an outstanding order dispute or to meet statutory record-keeping requirements).

8. Your Rights and Choices

You may, at any time:

• Access, update, or correct your account and profile information by logging into your account.

• Request a copy of the personal information we hold about you.

• Withdraw consent for marketing communications by using the unsubscribe link in our emails or by replying "STOP" to WhatsApp messages.

• Request deletion of your account and associated personal information by contacting us using the details in Section 12.

Please note that withdrawing consent or requesting deletion may limit our ability to provide you with certain Services, including subscription management or order tracking.

9. Children's Privacy

The Platform and Services are intended for use by individuals who are 18 years of age or older, or who are otherwise capable of forming a legally binding contract under the Indian Contract Act, 1872. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Third-Party Links

The Platform may contain links to third-party websites or services. This Policy does not apply to those third parties, and we encourage you to review their respective privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Platform after any changes constitutes acceptance of the revised Policy.

12. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the contact details of our Grievance Officer are provided below:

Name: Maneesh Thomas 

Livgenix Pharma Pvt. Ltd. 

Address :LIVGENIX PHARMA PVTLTD. 

XVIII/13,PALAYAM ARCADE,

SOUTH CHALAKUDY,

THRISSUR DISTRICT,

KERALA,SOUTH INDIA.

PIN-680307

 Email: info@livgenix.com

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us using the contact details above. We aim to acknowledge and address grievances within a reasonable time, and in any event within one month of receipt.