Terms and Conditions

Livgenix Pharma Pvt. Ltd. Last Updated: 11 July 2026

This document is an electronic record under the Information Technology Act, 2000, and the rules made thereunder, and does not require any physical or digital signature.

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the website www.livgenix.com (the "Platform"), and any products, assessments, subscriptions, or consultation services made available through it (collectively, the "Services"), offered by Livgenix Pharma Pvt. Ltd. ("Livgenix," "we," "us," or "our"), a company with its registered office at:

XVIII/13, Palayam Arcade, South Chalakudy, Thrissur, Kerala – 680307 

By accessing or using the Platform, browsing our products, completing our Hair & Wellness Assessment, placing an order, or subscribing to any plan, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other policies referenced herein (collectively, the "Policies"). If you do not agree to these Terms, please discontinue use of the Platform immediately.

We may revise these Terms at any time by posting an updated version on the Platform. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

2. Eligibility

Use of the Platform and Services is available only to persons who are competent to enter into a binding contract under the Indian Contract Act, 1872. If you are under 18 years of age, you may use the Platform only with the involvement and consent of a parent or legal guardian. We reserve the right to refuse access to, or cancel the account of, any user found to be underage or otherwise ineligible.

3. Account Registration

To place orders, manage a subscription, or access certain features, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration and keep it updated;

• Maintain the confidentiality of your login credentials and be responsible for all activity under your account;

• Notify us immediately at info@livgenix.com of any unauthorised use of your account.

You may not maintain more than one active account, and accounts may not be sold, transferred, or shared.

4. Our Products

Livgenix offers Ayurvedic, herbal, and wellness-focused hair-care products, including herbal hair oil, hair growth supplements, herbal shampoo, thaali powder, and combination bundles, as listed on the Platform from time to time. Product availability, formulations, and pricing may change without prior notice.

Product use disclaimer: Our products are formulated using natural and Ayurvedic ingredients. While care is taken to ensure they are suitable for regular use, individual results may vary and certain ingredients may not suit everyone, including individuals with allergies or pre-existing medical conditions. Please review the ingredient list and usage instructions provided with each product before use, and discontinue use and consult a physician if you experience any adverse reaction. Livgenix shall not be liable for any allergic or adverse reaction arising from product use where reasonable care instructions were provided.

5. Hair & Wellness Assessment and Recommendations

The Platform offers a Hair & Wellness Assessment that asks about your hair concerns, lifestyle, and related habits in order to suggest a personalised product routine, based on rules defined by our wellness team.

• The Assessment and any resulting product recommendation are for general informational and product-guidance purposes only and do not constitute medical advice, a diagnosis, or a substitute for consultation with a qualified physician or dermatologist.

• You agree to provide accurate and truthful information when completing the Assessment, as recommendations are generated based solely on your responses.

• If a recommendation includes the option to book a consultation with a Livgenix wellness expert, such consultation is intended to provide general wellness guidance and product usage support, and does not create a doctor-patient relationship or replace independent medical evaluation.

• If you have a pre-existing medical condition, are pregnant or nursing, or are taking prescription medication, please consult a qualified healthcare professional before using any of our products.

• The Services are not intended for use in a medical emergency. If you are experiencing a medical emergency, please contact a licensed medical practitioner or emergency services immediately.

6. Orders and Sale of Products

• Displaying a product on the Platform is an invitation for you to make an offer to purchase; placing an order constitutes your offer to buy.

• You will receive an order confirmation acknowledging receipt of your order. This acknowledgment does not, by itself, constitute our acceptance of your offer.

• A contract of sale is formed only when we dispatch the product to you and send a shipment confirmation.

• We reserve the right to refuse, limit, or cancel any order, including in cases of suspected fraud, pricing errors, product unavailability, or where an order appears to be placed for resale or commercial distribution rather than personal use.

• Prices displayed on the Platform are subject to change without notice and are exclusive of applicable taxes and shipping charges, which will be added at checkout as applicable.

7. Subscriptions ("Subscribe & Save")

Certain products may be purchased on a recurring subscription basis through our subscription and auto-pay partners.

• By subscribing, you authorise us to automatically charge your chosen payment method at the agreed frequency until you pause, modify, or cancel your subscription.

• You may pause, skip, resume, upgrade, downgrade, or cancel your subscription at any time through your account dashboard, subject to any minimum commitment period disclosed at the time of subscribing.

• We will make reasonable efforts to notify you in advance of upcoming renewal charges and of any failed payment, and may retry payment or pause your subscription until payment is resolved.

• Subscription discounts, pricing, and delivery frequency are as displayed on the Platform at the time of subscribing and may be revised for future billing cycles with prior notice.

8. Payments

• All payments are processed through our third-party payment gateway partner. Livgenix does not store your complete card or payment credentials on its own servers.

• You confirm that you are authorised to use the payment method provided for any transaction on the Platform.

• We are not responsible for any delay, failure, or error caused by your bank, payment gateway, or other third-party payment provider, and any dispute regarding such services must be resolved directly with that provider.

• In the event of a pricing error due to a technical fault, we reserve the right to cancel the affected order and refund any amount already collected.

9. Shipping and Delivery

Products are shipped through our logistics partners to the address provided by you at checkout. Delivery timelines are estimates and may be affected by factors outside our control, including courier delays, weather, or force majeure events. Please ensure your delivery address and contact details are accurate, as we are not responsible for delays or failed deliveries resulting from incorrect information provided by you.

10. Returns, Refunds, and Cancellations

Eligibility for returns, refunds, or order cancellations is governed by our separate Return, Refund and Cancellation Policy, available on the Platform, which forms part of these Terms.

11. Reviews and User Content

You may be invited to submit product reviews, ratings, or feedback after delivery. By submitting such content, you confirm it is genuine, based on your own experience, and does not contain unlawful, defamatory, obscene, or misleading material. You grant Livgenix a non-exclusive, royalty-free, worldwide licence to display, reproduce, and use such content in connection with the Platform and our marketing, without further compensation to you. We reserve the right to remove any review or content that violates these Terms.

12. Communications

By providing your email, phone number, or WhatsApp number, you consent to receive transactional communications (order confirmations, shipping updates, subscription and payment notifications) via email, SMS, and WhatsApp. You may separately opt in or out of promotional and marketing communications at any time using the unsubscribe options provided in such communications.

13. Intellectual Property

All content on the Platform — including the Livgenix name, logo, trademarks, product names, text, graphics, images, and the overall design and layout — is the property of Livgenix or its licensors and is protected under applicable Indian intellectual property laws. You are granted a limited, non-exclusive, revocable licence to access and use the Platform for personal, non-commercial purposes only. You may not copy, reproduce, republish, distribute, or create derivative works from any part of the Platform without our prior written consent.

14. Prohibited Use

You agree not to use the Platform to:

• Violate any applicable law or regulation;

• Infringe the intellectual property or other rights of any party;

• Upload or transmit viruses, malicious code, or engage in unauthorised scraping, data mining, or automated access to the Platform;

• Impersonate any person or misrepresent your affiliation with Livgenix;

• Post or transmit unlawful, defamatory, obscene, or harassing content; or

• Use the Platform or Services for resale, commercial distribution, or any purpose other than personal use, without our prior written consent.

15. Third-Party Links and Services

The Platform may contain links to, or integrate with, third-party services (such as our payment, logistics, CRM, or communication partners). We do not control and are not responsible for the content, policies, or practices of such third parties. Your use of any third-party service is subject to that party's own terms and policies.

16. Disclaimer of Warranties

The Platform and Services are provided on an "as is" and "as available" basis. To the extent permitted by law, we do not warrant that the Platform will be uninterrupted, error-free, or that product recommendations will meet your specific expectations or requirements. Any reliance you place on information provided through the Platform, including Assessment recommendations, is at your own discretion and risk.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Livgenix's aggregate liability arising out of or relating to your use of the Platform, the Services, or any Product shall not exceed the amount paid by you for the specific order giving rise to the claim. Livgenix shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of, or inability to use, the Platform or Services.

18. Indemnity

You agree to indemnify and hold harmless Livgenix, its officers, employees, and affiliates from any claim, loss, liability, or expense (including reasonable legal fees) arising out of your breach of these Terms, misuse of the Platform, or violation of any applicable law or third-party right.

19. Termination

We reserve the right to suspend or terminate your account and access to the Platform at our discretion, including where we believe these Terms have been violated, without prior notice, and without liability to you. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnity) shall continue to apply.

20. Force Majeure

Livgenix shall not be held liable for any delay or failure in performance resulting from causes beyond our reasonable control, including natural disasters, strikes, government action, internet or telecommunications failures, or courier/logistics disruptions.

21. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. Subject to the provisions below, courts in Thrissur, Kerala, shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved amicably. If unresolved, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by Livgenix, seated in Thrissur, Kerala, and conducted in the English language. Each party shall bear its own costs of arbitration.

22. Grievance Redressal

In accordance with the Information Technology Act, 2000, and the rules made thereunder, you may direct any grievances or complaints regarding these Terms or the Platform to:

Grievance Officer: Maneesh Thomas  Livgenix Pharma Pvt. Ltd.

XVIII/13,PALAYAM ARCADE, SOUTH CHALAKUDY, THRISSUR DISTRICT, KERALA, SOUTH INDIA.

PIN-680307

Email: info@livgenix.com

We will endeavour to acknowledge and resolve grievances within a reasonable time, and in any case within the timelines prescribed under applicable law.

23. General

• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

• Waiver: Our failure to enforce any provision of these Terms shall not be deemed a waiver of that or any other provision.

• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms to any affiliate or successor entity without notice to you.

• Entire Agreement: These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Livgenix regarding your use of the Platform.